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Exactly. I liken in to twitter's failwhale. What it is telling you is that something has gone wrong, and that it has nothing to do with you.
by blhack 17y ago
Exactly. I liken in to twitter's failwhale. What it is telling you is that something has gone wrong, and that it has nothing to do with you.
- brk 17y agoThere is a significant distinction between what you would expect of a free service (Twitter) and what you would expect of a service/site you are paying money for and building your corporation upon. In both cases, I had clients that I knew were rational and logical. Those are the ones that we would issue an early release to, along the lines of "Something broke and we're on it, more info to follow". However the irrational types seemed to far outweigh the logical types. Those are the ones where I can tell you from my own first hand experience that overall you are better off giving accurate information late than wrong or incomplete information early. Today, I run a small bit of a data center as one of my personal side-project companies. I only accept low-overhead experienced clients. They don't give me a lot of headaches, and the 1 single time we had an issue (power related, natch) I told them about it as soon as I found out and thing was a completely forgettable experience for everyone.
- moe 17y agoThose are the ones where I can tell you from my own first hand experience that overall you are better off giving accurate information late than wrong or incomplete information early My expirience is the opposite. All customers I have dealt with were very happy to receive an acknowledgement early and a post-mortem analysis later. Most customers don't care one bit about what is wrong, they care about when their service will be restored. Knowing "they are working on it" is already one step up from "Does this affect only me? Have they even noticed, yet?".