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In most cases where I made cancellations of a service, they disconnected immediately. Let's say that I had a subscription of cable broadband, and I have already

In most cases where I made cancellations of a service, they disconnected immediately. Let's say that I had a subscription of cable broadband, and I have already paid till the 30th of June. I call them up on 18th of June and ask for a cancellation - then the cancellation happens by 19th of June whereas any deposit paid gets refunded a few weeks later. This sort of situations has happened to me multiple times in India. I am glad that RBI is looking out for us. The additional regulation is a minor cost of doing business, and those who can't afford that cost should not be in business at all. Given that there are multiple SaaS companies running successfully in and out of India - some serving purely Indian clients - the rant of the OP is absolutely baseless. Thank you RBI.

captn3m0 12y ago
>Given that there are multiple SaaS companies running successfully in and out of India - some serving purely Indian clients - the rant of the OP is absolutely baseless. While I agree that this is RBI looking out for us, its not completely right to say that SaaS companies in India are not facing issues. Companies like Zoho are not able to target Indian companies because they can't invoke subscription billing.
- tormeh 12y ago
  Why not send their customers a monthly bill and cancel service if the user doesn't pay? The customers just set up a recurring monthly payment in their bank.
  - captn3m0 12y ago
    Yes, this is a workaround that is not directly supported by any payment gateway in India so far, which means you have to implement the entire thing yourself.
    - tormeh 12y ago
      It's not a workaround, though; it's more consumer-friendly than the "normal" subscription model. That companies can just pull money out of your bank account is not a good thing. In Germany it's really hard to get people to sign up for subscriptions because companies usually make it really hard to unsubscribe and just continue pulling money from the account. With a push-model like the one described above, the customer just cancels the payments and that's the end of it.

captn3m0 12y ago

>Given that there are multiple SaaS companies running successfully in and out of India - some serving purely Indian clients - the rant of the OP is absolutely baseless. While I agree that this is RBI looking out for us, its not completely right to say that SaaS companies in India are not facing issues. Companies like Zoho are not able to target Indian companies because they can't invoke subscription billing.

tormeh 12y ago
Why not send their customers a monthly bill and cancel service if the user doesn't pay? The customers just set up a recurring monthly payment in their bank.
- captn3m0 12y ago
  Yes, this is a workaround that is not directly supported by any payment gateway in India so far, which means you have to implement the entire thing yourself.
  - tormeh 12y ago
    It's not a workaround, though; it's more consumer-friendly than the "normal" subscription model. That companies can just pull money out of your bank account is not a good thing. In Germany it's really hard to get people to sign up for subscriptions because companies usually make it really hard to unsubscribe and just continue pulling money from the account. With a push-model like the one described above, the customer just cancels the payments and that's the end of it.