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I've been told that customers actually respect companies that say "no" to them more than the ones that always say "yes" to everything (as long as the rationale
by GFischer 12y ago
I've been told that customers actually respect companies that say "no" to them more than the ones that always say "yes" to everything (as long as the rationale is explained and reasonable).
- kyllo 12y agoJust like you respect a romantic partner who is firm with you and has boundaries, more than you respect one who's a total doormat and lets you trample all over them.
- flanbiscuit 12y agoWhile this sounds nice to hear, I would actually like to see some hard evidence proving this. If you have any sources backing this comment up I would love to see it. I work in advertising and I would love to tell account execs this because they are notorious for not being able to say no.