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Rethinking Customer Support
- GiraffeNecktie 17y agoArticle is completely devoid of content.
- BrandonWatson 17y agoFeel free to downvote...I was sharing what I could from an offsite, and I thought the bit about rethinking how they approached customer support by talking not to other CSS orgs, but rather to firefighters and emergency workers was amazing...and that their key take away was to drill often. Stress the system. I've been in many small startups, and none of them have ever taken this approach. I thought it was very novel.