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We make a math web app / mobile app that teachers use in school. We regularly get customer support requests about icons missing from their desktops, their compu
by akurilin 12y ago
We make a math web app / mobile app that teachers use in school. We regularly get customer support requests about icons missing from their desktops, their computers misbehaving, the network going down.
- s_kilk 12y agoHad a similar experience at a previous job. Some of our clients couldn't tell the difference between the sofware we made for them, windows, the network, the email client or almost anything. I think in their minds it was all just in one big bucket labeled "Computer Stuff", and when the computer done a bad, they call the computer people. Because they were using our software all day, we must have been at the top of their minds when the network would go down or Outlook would fail to launch.