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The customers of these body shops are not typically small businessmen or individuals who think about this rationally. The customers are mini planned economies
by crdoconnor 12y ago
The customers of these body shops are not typically small businessmen or individuals who think about this rationally.
The customers are mini planned economies (aka corporations) with a the standard host of principal/agent issues - CYA behavior (shifting liability for poor decisions), kickbacks, etc.