I'm glad to see this sort of article in here. However I would suggest it could be argued that compassion is the bigger skill and talent here, and that it inclu

I'm glad to see this sort of article in here. However I would suggest it could be argued that compassion is the bigger skill and talent here, and that it includes empathy. The etymological root of "compassion" is "to suffer with", to feel someone's pain. To walk in their shoes. To see their perspective. To breathe their air. When there is compassion there is a better user experience. Apple used to have a lot of compassion but like other recent HN posts have discussed, Apple's software of late suggests they're losing it . . . fast. One's entire daily activity, including operating vehicles (be they two wheels or more), could benefit from more compassion. Nations would benefit from a more compassionate media. Not to menion more compassionate politicians. For me, compassion is the thing. It's what the world needs now.