Yes but in that case they took at least 40 minutes before notifying customers and posting on their status blog... I had to contact them on the live chat to be a

Yes but in that case they took at least 40 minutes before notifying customers and posting on their status blog... I had to contact them on the live chat to be able to know what was happening... And they could have a script that directly posts to the status page something like "A lot of our servers are down, we are working on it please be patient" when they detect some problem wouldn't take long...