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Enterprise software is often picked by committee, who will find it easier (at the same price point) to go for the product with more features rather than the pro
by herge 12y ago
Enterprise software is often picked by committee, who will find it easier (at the same price point) to go for the product with more features rather than the product with a better design.
Hence, most of the negative feedback enterprise software vendors receive from the sales process is usually "We went with competitor X because they could do more for us.", which pushes the vendor to add more features at the expense of taste.
- flinty 12y agoyep and hence the constant uphill battle by companies to continually add new features to be able to advertise how much more the product can do for you and thus how much better it is. Its the checkbox mentality of the sales process which creates this race
- tablet 12y agoSpot on!
- acveilleux 12y agoI work in enterprise software as well and unless the UX/features of an app is critical, you are spot on. On the product I work on, one of the major GUI client is heavily used by power users with direct decision factor on the deals. It gets a lot of effort and polish and IxD folks go to client sites and maintain a feedback loop. Other parts of the app are meant to be used by, well, "lesser" users (from a sales PoV) and get less IxD time/effort. It's all very rational.
- rogerbinns 12y agoMore accurately the people who buy enterprise software are very rarely the same people who will use it. That is why they use other criteria such as tickboxes, and also why the UI design matters so much less to them.