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It's as if Rackspace has lost its key value proposition. The first time this happened, many of us thought "oh, it's a one time thing." But now that so many of
by jlm382 17y ago
It's as if Rackspace has lost its key value proposition. The first time this happened, many of us thought "oh, it's a one time thing." But now that so many of us pay more money for something that goes down every few months, it's starting to get annoying.
In some ways, I actually feel sorry for the team at Rackspace. This hurts them big time.
- fuentesjr 17y agoAll sites are bound to go down sometime and sometimes
- jlm382 17y agoYes, but when 100% uptime and fanatical support are key to your branding, even a little downtime undermines the expectations of current and prospective customers. They set a high bar for themselves. By saying that they have the lowest downtime in the industry, more eyes are looking at them to see that they do as they say. That's what makes this such a nasty situation.
- deleted 17y ago[deleted]
- smanek 17y agoJust unfortunate this one was so soon after their last big outage (in July, iirc).
- timdorr 17y agoIt's certainly disheartening. These have all been power-related so far. Given the amount of money they should have spent on power systems, there's no reason this should happen. I've been to Savvis' facilities and they know exactly when a battery in their UPSes start to fail and how badly. Gensets get load tested regularly. Everything is fully redundant with instant failover. Yes, things can still go wrong, but they shouldn't be going wrong this often.