Sort of. I've called DropBox about missing data before. They actually were quite helpful and even helped recover most of it, despite the fact that I wasn't even

Sort of. I've called DropBox about missing data before. They actually were quite helpful and even helped recover most of it, despite the fact that I wasn't even a paying customer at the time. A more likely scenario is that the data is not lost, but my mother (or whoever is calling them) simply has things misconfigured. These companies _do_ provide useful support. Support that they're not going to get if they backup to a developer oriented service directly.