Hey if you think that's bad, we went one worse! This might make you feel better but it makes me envy your position. In the effort to integrate two distinct fac

Hey if you think that's bad, we went one worse! This might make you feel better but it makes me envy your position. In the effort to integrate two distinct factions in the business, they decided the best approach was not to find one holistic tool that works for both cases, nor unify the process across the company but to do the following crime: Integrate an on-site established JIRA processes with cocked up Salesforce lack of processes with bidirectional escalation and updates! So now the shitball of chaos and incompetence that is support and sales teams can directly lay turds into the development team's toolchain, not that they're any better in the majority. Likewise the other way, the developers can write internal swearing and technical information all over salesforce cases which can get published to the clients all the time... And yes we're doing the same with the knowledgebase but we're pushing it and release notes from JIRA into it. Now I'm no fan of JIRA the money-sink by any means, as a guy who supported it for a number of years, but neither platform is a good match for a well established company devoid of any reasonable processes and going through a rapid reinvention phase. Ugh.