In my experience, I don't think users hate it. In fact, every time I talk to someone about salesforce and go "what, about that interface, huh? How bad is Sales

In my experience, I don't think users hate it. In fact, every time I talk to someone about salesforce and go "what, about that interface, huh? How bad is Salesforce!". They look at me like I'm a little loopy. It's basically a lot better than the thing they used to have, which was nothing. And they can use it on their phone. And it hooks up to Outlook. And it does X, Y and Z other useful things that make their life easier. The difference is that you and I can look at Salesforce and realize it's a mess of legacy and outdated interface ideas, that SOQL and Apex really fucking suck, so, so bad. But for users it's better than the Excel spreadsheet that kept getting out of synch, or the painfully clunky google sheet or whatever. I mean, every time I look at salesforce it's a disgrace. Something as simple as basic filtering by related object values on Views is impossible. Or that the Notes hide the note behind a popup instead of showing the note in table view. Or that you can't change the layout of the entity homepages. Or that bizarre news feed interface. And yet they've built a thing which tries to automatically get the twitter or linked in profile. It just screams of bad, bad, here-be-dragons core code which no-one dares touch.