Well, you can definitely go a-la-carte with SF.com too, the point is that the sales people push you into kitchen-sinking it. SAP sales does this too, and usuall

Well, you can definitely go a-la-carte with SF.com too, the point is that the sales people push you into kitchen-sinking it. SAP sales does this too, and usually leads to what we used to call "shelfware". I cannot tell you how many companies I worked with that had unused licenses laying around. (funny - most companies I met have no idea how many licenses to purchase..."oh we want the finance module. So we have 1,000 people in finance so gimme ummm 1,000 licenses") Also, both SF.com and SAP will add value if you use and maintain them properly. The biggest difference with Salesforce is that you don't have to manage a data center.