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If you aren't a multi-thousand user customer, Salesforce's sale folks don't take you seriously and it's hard to feel like you mean anything to them. That's bec
by kyllo 12y ago
If you aren't a multi-thousand user customer, Salesforce's sale folks don't take you seriously and it's hard to feel like you mean anything to them.
That's because it's just as expensive for them to close a deal with and support your small-to-medium-sized org, but the revenue they make from you is an order of magnitude less than they'd earn from closing a Fortune 500.
This is the reason for the valley in between low-touch SaaS for small businesses (pick a monthly rate plan, pay with a credit card) and high-touch enterprise SaaS (face-to-face pitch and negotiations, sign service contracts, cut a purchase order)
- eitally 12y agoI should have been clearer. If you are a F500 consumer products company (includes pharmas), you likely have several-to-many thousand CRM users. If you are an F500 services company, you may only have a few hundred CRM users. Even being an F500 company, you don't get the time of day. This is unsettling for large corporations used to dictating the rules of engagement with vendors. In these kinds of situations, it often works out a lot better to deal with a middleman, like Blue Wolf (in the case of Salesforce) or Cloud Sherpas/Appirio in the case of Google Apps, etc).