7 ms·

Apple App Store STATUS_CODE_ERROR causes service problems

287 points by wolfhumble 12y ago

wolfhumble 12y ago
No mention of this on https://www.apple.com/support/systemstatus/ https://www.apple.com/support/systemstatus/ though . . . [Update 15:02 11-03-2015, GMT+1] * iTunes Store - All users are affected * iCloud Account & Sign In - All users were affected * iCloud Mail - All users were affected
- epaga 12y ago
  This is what I think is the bigger news and deserves far bigger pressure than the downtime. Server downtime can always occur, but then you need to inform your paying customers (such as developers whose apps are counting on your services!) what the issue is. If you are paranoid and don't want to reveal information (for example if it is due to a hack of some kind), you AT LEAST should say something along the lines of "we know there are issues, we are on it."... But it is absolutely unacceptable and inexcusable to have hours of downtime and have BOTH your end-user and developer status page still be completely green across the board. Infuriating!
  - wolfhumble 12y ago
    Tried to contact Apple via: https://www.apple.com/support/contact/ https://www.apple.com/support/contact/ (As mentioned on the bottom of the page: "If you are experiencing an issue not listed here, contact support"), but that does not seem to work.
    - bulkan 12y ago
      I keep hitting this error http://i.imgur.com/D6TWBuF.png http://i.imgur.com/D6TWBuF.png
  - Xspirits 12y ago
    This just how Apple has always been, not taking care of what any sides want, until it brings money. This concur with the #watchFiasco of apple, explicitly saying "you're pigeons, and we deliver"
    - mrmondo 12y ago
      I'm not sure if it's as simple as that, certainly OSX has been poorly neglected with 10.10 but generally their cloud services are rock solid (at least in Australia) where Microsofts alternatives suffer from weekly unexplained outages and poor performance on a global level. The number of Amazon instances that crash and fail to ever come back or new instances that start broken is also often dismissed it seems.
      - cssmoo 12y ago
        > generally their cloud services are rock solid Rubbish. I just sold the kids' MacBooks and iPads because iCloud and Pages/Numbers is a piece of shit from a reliability perspective. Add to that the WiFi stopped working reliably with 10.10.
      - 13 12y ago
        iMessage still suffers from massive consistency failures; due to the incoming messages not being chronologically ordered even small network glitches mean things get confusing fast. iCloud at least in part seems to run on Microsoft Azure, amusingly enough.
        7Z7 12y ago
        I'm not questioning your anecdata, but (to offer some of my own) I have never experienced this and none of the people I work with or socialise with have ever brought it up. I only hear people on the internet talking about it as if it's true of the service as a whole. It definitely isn't.
        mrmondo 12y ago
        Yeah I've never had problems with it either?
  - mrmondo 12y ago
    Couldn't agree more, transparency and admitting fault or failure quickly is key to trust with clients.
  - daheza 12y ago
    Perhaps coincidentally I received an unknown charge from iTunes at 1:13am. Since I do not remember making this purchase I would really like to see what was purchased. Unfortunately the store is down.
- nemo 12y ago
  Maybe they updated it, I'm seeing the page list mail and auth. outages from ~4-~8 AM.
  - meragrin 12y ago
    I assume this is CDT. I'm seeing ~5-~9 AM EDT.
  - kalleboo 12y ago
    Actually it's not showing outages. They're showing them as "service issues" (yellow), not "outages" (red). Same as Amazon when their EBS or whatever is on fire they show it as a green check with a small blue "(i)" instead of a proper red "it's down". Why is so hard for service providers to admit that things are broken? Is it an attempt to weasel out of SLA uptime promises? edit: Apple just updated the page to show nice big red outages. Kudos! Hopefully they have learned from whatever kept the status page from updating and it keeps working going forward.
- deleted 12y ago
  [deleted]
- eswat 12y ago
  It’s weird seeing specific services slowly get the red flag on the status page that have seemingly all gone down at the same time. I can’t listen to any of my music from iTunes Match, which still shows Green on the status page. But I get an error about the iTunes Store not being able to process purchases (???) when I try to listen to my music, where iTunes Store does show a red flag. So the status page is telling a half-truth. What a mess.
- micah_chatt 12y ago
  It seems that the "Detailed Timeline" at the bottom shows an outage for "iCloud Account & Sign In" earlier today. That is probably the issue for the original post.
peteretep 12y ago
AppleTV can't rent films :-(
jgrahamc 12y ago
I can't commit code at CloudFlare because we use two-factor auth for the VPN (and everything else) and non-Apple apps on my iPhone are asking for my iTunes password. Tried airplane mode and apps simply don't load at all! Total app-ocalypse. Why do apps need me to be authenticated against iTunes to work at all?
- pavlov 12y ago
  It's a "nightmare scenario" downside of the iOS software model. When the device incorrectly decides that you are not authorized to run some binary, there's no way around that.
  - jgrahamc 12y ago
    Makes sense. And this happened to me almost certainly because I upgraded to iOS 8.2 and my phone promptly crashed... hard.
- anmilo 12y ago
  Curious, which apps seem to be affected? Anecdotally, I hadn't seen any issues on my phone this morning with anything asking for a password, but on my laptop I did see a login prompt when i woke it from sleep.
  - jgrahamc 12y ago
    All non-Apple apps. So far have tested Twitter, Hipchat, BBC Weather, Wickr, Authy, Google Authenticator, YouTube and Citymapper.
    - cmsj 12y ago
      weird, I can open Google Authenticator (the only app we have in common from that list) just fine
      - m_eiman 12y ago
        You probably have a signature check cached that's still valid.
spydum 12y ago
perhaps those west coast guys arent awake yet? too busy recovering from their launch parties.
mrmondo 12y ago
Everything seems fine here in Melbourne, Australia. I am disappointed that their status page doesn't reflect the issues that it seems many are facing, I struggle with this a lot with Microsofts cloud offerings (o365 etc...) which go down or are partially unavailable every week - Yes you heard that right - weekly. The model of trust with vendors, large and small alike has its downsides and the widespread impact of centrally authenticated systems is one of them. Is there an answer? I don't know but it certainly comes down to convenience vs trust in many cases.
- spacehunt 12y ago
  I'm also in Melbourne at the moment (on BigPond Cable), and I can't even download Xcode 6.2 because of, you know, STATUS_CODE_ERROR.
mathgeek 12y ago
iTunes and App Store are both unable to connect across any of my devices this morning here in the US. Very strange.
chappi42 12y ago
monoculture ....
kalefranz 12y ago
This is just another example of Apple's severe structural deficit on their cloud engineering teams. From a user perspective, Apple's backend engineering is in desperate need of a management shake-up.
- matthewmacleod 12y ago
  I don't know about that — I've never personally encountered an issue with Apple's cloud services, despite using them for years. Hell, I'm not even experiencing the problem that apparently hundreds of other people are. Are there other examples of Apple's cloud failures?
  - grimborg 12y ago
    I'm having problems every week with Ulysses' iCloud sync: syncs that won't happen, lost data... I back up my data by hand to text files just to be able to recover. It's insane how much it fails and how little visibility over what's going on it offers.
    - Osmium 12y ago
      It's interesting, because I only use iCloud sync heavily with two apps, but I never have issues with with either of them, which leads me to suspect it's partly a development issue. I hesitate to blame the app developer per se though, because it's also Apple's responsibility to ensure that iCloud integration is easy to set up and difficult to get wrong.
    - saidajigumi 12y ago
      iCloud sync (the pre-iCloud-drive incarnation) has been fraught with issues. A lot of folks in the iOS dev community have been griping (and writing really great blog posts) about this for some time now. There are times when iCloud just goes off the rails. For quite a while I'd been one of the "lucky" ones, but since then I've had to jump through workaround hoops to obliterate all of an app's iCloud data to fix syncing errors, seen things like two Macs on the same Apple ID that couldn't see each other's files and so on. Imagine the furor if you could log into the same account from Dropbox in two different places and not see all of the same files. AFAICT, the iCloud Drive revisions were essentially an acknowledgement that the first iCloud backend API and implementation was just a great big mess. Seems to be a huge case of overpromise and underdeliver, which sadly seems to be the banner motto of Apple's cloud offerings.
apexkid 12y ago
iCloud is down as well. I am not able to edit my files. :(
deleted 12y ago
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deleted 12y ago
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bottled_poe 12y ago
I can hardly fathom how many sales this downtime is costing Apple and developers.
- s_dev 12y ago
  The entire business model of IAAS depends on the idea that the infrastructure is 24/7 accessible. The loss of sales during this time is nothing compared to the loss of confidence in the company will have. Measuring the damage will be an interesting discussion.
sbuk 12y ago
My Apple TV has just randomly rebooted. Wondering if that has anything to do with this...
- Corrado 12y ago
  My Roku box wouldn't connect to Netflix this morning either. I wonder if there is something else going on here. :/ Maybe there is a problem with AWS or the internets in general.
  - revscat 12y ago
    steampowered.com is also down.
- colinbartlett 12y ago
  So like a normal Tuesday night for me and my Apple TV.
  - dunham 12y ago
    My wife reboots it manually before watching anything, just in case.
melling 12y ago
Siri isn't very helpful this morning either. I don't think she can talk to the mothership.
deleted 12y ago
[deleted]
fatolutoye 12y ago
iTunes Connect is down as well. I've been unable to login.
task_queue 12y ago
Welcome to The Cloud
laumars 12y ago
I think this is as good an illustration as any about the benefits of a decentralised ecosystem.
japaget 12y ago
See articles in Mac Rumors (http://www.macrumors.com/2015/03/11/app-store-itunes-connect-down-march/ http://www.macrumors.com/2015/03/11/app-store-itunes-connect...) and The Next Web (http://thenextweb.com/apple/2015/03/11/the-apple-app-store-is-having-problems-and-itunes-connect-is-down/ http://thenextweb.com/apple/2015/03/11/the-apple-app-store-i...).
meragrin 12y ago
You're just holding it wrong.
VeejayRampay 12y ago
Computers, how do they work?
dotbat 12y ago
Glad I saw this—having problem restoring an iPad and I could not for the life of me figure out what was going on. Now, this iPad has to leave the country in about 30 minutes...
deuteronimi 12y ago
the ONE day I want to buy Frozen from the iTunes store... Thanks apple, for dashing the hopes and dreams of this twenty-something, now bawling their eyes out and screaming for Frozen.
- saiya-jin 12y ago
  download torrent now, buy later (ideally voting with your wallet by choosing another seller)
chtoric 12y ago
they updated the status page http://www.apple.com/support/systemstatus/ http://www.apple.com/support/systemstatus/
- ponytech 12y ago
  "iTunes Store Service is unavailable for all users." Wow, how much will that cost to Apple!
  - oneeyedpigeon 12y ago
    Considerably less than ($revenue_per_minute * $downtime) would have you believe because few people are going to attempt to buy an album, have their purchase fail, then never attempt to repurchase it. True, some number will use another online seller, but I suspect they're in a tiny minority.
deleted 12y ago
[deleted]
- smackfu 12y ago
  And now showing an iTunes Store outage. Kind of odd that they inserted a past outage into the history that never showed up in the status indications at the top of the screen. Makes it clear this is a manually updated dashboard, not based on monitoring.
  - meragrin 12y ago
    It could be that their monitoring missed this type of outage.
    - s_dev 12y ago
      IIRC that dashboard has been completely wrong several times before on outages - I'm very confident its a manually controlled dashboard that Apple only use to officially acknowledge major outages rather than reflect actual outages. As far as I'm concerned that dashboard has no integrity - like a smoke alarm that goes off an hour too late.
oscarhong 12y ago
Seems like DDoS toward the US? http://map.ipviking.com/ http://map.ipviking.com/
- knd775 12y ago
  Here's something that I've always wondered: Where do they get this data?
  - lepht 12y ago
    In this case, at least, honeypots. From the linked page: > Every second, Norse collects and analyzes live threat intelligence from darknets in hundreds of locations in over 40 countries. The attacks shown are based on a small subset of live flows against the Norse honeypot infrastructure, representing actual worldwide cyber attacks by bad actors.
  - aeturnum 12y ago
    Probably backscatter?
- allending 12y ago
  It's hard to judge whether what is on this page indicates anything without some reference or historical data.
ceeK 12y ago
I'm wondering if Apple will, at least, issue iOS developers with an extra day on their membership. More notable is how many apps, and thus businesses and individual developers, this is affecting in terms of lost sales. I doubt Apple will compensate in that case though.
B-Scan 12y ago
It looks that they are losing $2,054,794 per hour of downtime [1]. [1] http://www.dailymail.co.uk/sciencetech/article-2989656/Apple-s-iTunes-App-Store-Users-unable-download-songs-apps.html http://www.dailymail.co.uk/sciencetech/article-2989656/Apple...
- etse 12y ago
  Over 3M USD then?
  - FireBeyond 12y ago
    I noticed this issue early this morning (late last night), about 0130 EDT, so as of now, 10.5 hours...
    - chrisBob 12y ago
      I am willing to wager that the average sales is not uniform over the day/week. Now we are getting towards a full day, but I would hardly count the hours from 0130 to 0500 as downtime for lost sales.
      - antaviana 12y ago
        Unless you live in another time zone. In Europe it has been nearly all waking hours (unless you work in a night shift).
- mikeash 12y ago
  That assumes that failed sales during an outage are lost forever, not merely delayed. I've heard from various third-party developers that store downtimes (of reasonable lengths) tend to be followed by corresponding sales spikes, so that ultimately nothing is lost. I have no idea if that applies here, but it's reasonable to think it would at least partially.
  - antaviana 12y ago
gvr 12y ago
HEADS UP TO IOS DEVS: You may want to update your iPhone to iOS 8.2. You'll need to download the new XCode to deploy the app after that but it's not possible at the moment due to STATUS_CODE_ERROR.
nskfnkdsf 12y ago
i couldnot download and update apps in iphone.
nskfnkdsf 12y ago
i cannot update and download new apps. wht should i need to do solve it?
WillyNourson 12y ago
We should seek some news from Akamaï
cgriswald 12y ago
I was getting this error when trying to update my apps through the App Store. After entering in my password it shows in red letters under the Apple ID entry field "STATUS_CODE_ERROR". That was a couple hours ago. I just tried again and it said, in red letters, in the same spot, "plist parsing error". Clicking "sign in" returns these errors apparently interchangably.
n9com 12y ago
CNBC are reporting Apple made the following statement: “We apologize to our customers experiencing problems with iTunes and other services this morning. The cause was an internal DNS error at Apple. We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience.”
dang 12y ago
Also https://news.ycombinator.com/item?id=9186162 https://news.ycombinator.com/item?id=9186162.
lridley 12y ago
my macbook has come up with with this STATUS_CODE_ERROR when trying to log in to App Store... when will it be back to normal or how can i fix it???
lridley 12y ago
my macbook has come up with with this STATUS_CODE_ERROR when trying to log in to App Store... when will it be back to normal or how can i fix it???
lridley 12y ago
my macbook has come up with with this STATUS_CODE_ERROR when trying to log in to App Store... when will it be back to normal or how can i fix it???
arun_chopra 12y ago
Why app store is not working today? I am unable to download the apps from app store.
arun_chopra 12y ago
Why today app store is not working??
wolfhumble 12y ago
Apple Multiple Store Services Working Again: https://www.apple.com/support/systemstatus/ https://www.apple.com/support/systemstatus/ http://i.imgur.com/O7lDwx4.png http://i.imgur.com/O7lDwx4.png

287 points by wolfhumble 12y ago

No mention of this on https://www.apple.com/support/systemstatus/ https://www.apple.com/support/systemstatus/ though . . . [Update 15:02 11-03-2015, GMT+1] * iTunes Store - All users are affected * iCloud Account & Sign In - All users were affected * iCloud Mail - All users were affected

epaga 12y ago
This is what I think is the bigger news and deserves far bigger pressure than the downtime. Server downtime can always occur, but then you need to inform your paying customers (such as developers whose apps are counting on your services!) what the issue is. If you are paranoid and don't want to reveal information (for example if it is due to a hack of some kind), you AT LEAST should say something along the lines of "we know there are issues, we are on it."... But it is absolutely unacceptable and inexcusable to have hours of downtime and have BOTH your end-user and developer status page still be completely green across the board. Infuriating!
- wolfhumble 12y ago
  Tried to contact Apple via: https://www.apple.com/support/contact/ https://www.apple.com/support/contact/ (As mentioned on the bottom of the page: "If you are experiencing an issue not listed here, contact support"), but that does not seem to work.
  - bulkan 12y ago
    I keep hitting this error http://i.imgur.com/D6TWBuF.png http://i.imgur.com/D6TWBuF.png
- Xspirits 12y ago
  This just how Apple has always been, not taking care of what any sides want, until it brings money. This concur with the #watchFiasco of apple, explicitly saying "you're pigeons, and we deliver"
  - mrmondo 12y ago
    I'm not sure if it's as simple as that, certainly OSX has been poorly neglected with 10.10 but generally their cloud services are rock solid (at least in Australia) where Microsofts alternatives suffer from weekly unexplained outages and poor performance on a global level. The number of Amazon instances that crash and fail to ever come back or new instances that start broken is also often dismissed it seems.
    - cssmoo 12y ago
      > generally their cloud services are rock solid Rubbish. I just sold the kids' MacBooks and iPads because iCloud and Pages/Numbers is a piece of shit from a reliability perspective. Add to that the WiFi stopped working reliably with 10.10.
    - 13 12y ago
      iMessage still suffers from massive consistency failures; due to the incoming messages not being chronologically ordered even small network glitches mean things get confusing fast. iCloud at least in part seems to run on Microsoft Azure, amusingly enough.
      - 7Z7 12y ago
        I'm not questioning your anecdata, but (to offer some of my own) I have never experienced this and none of the people I work with or socialise with have ever brought it up. I only hear people on the internet talking about it as if it's true of the service as a whole. It definitely isn't.
        mrmondo 12y ago
        Yeah I've never had problems with it either?
- mrmondo 12y ago
  Couldn't agree more, transparency and admitting fault or failure quickly is key to trust with clients.
- daheza 12y ago
  Perhaps coincidentally I received an unknown charge from iTunes at 1:13am. Since I do not remember making this purchase I would really like to see what was purchased. Unfortunately the store is down.
nemo 12y ago
Maybe they updated it, I'm seeing the page list mail and auth. outages from ~4-~8 AM.
- meragrin 12y ago
  I assume this is CDT. I'm seeing ~5-~9 AM EDT.
- kalleboo 12y ago
  Actually it's not showing outages. They're showing them as "service issues" (yellow), not "outages" (red). Same as Amazon when their EBS or whatever is on fire they show it as a green check with a small blue "(i)" instead of a proper red "it's down". Why is so hard for service providers to admit that things are broken? Is it an attempt to weasel out of SLA uptime promises? edit: Apple just updated the page to show nice big red outages. Kudos! Hopefully they have learned from whatever kept the status page from updating and it keeps working going forward.
deleted 12y ago
[deleted]
eswat 12y ago
It’s weird seeing specific services slowly get the red flag on the status page that have seemingly all gone down at the same time. I can’t listen to any of my music from iTunes Match, which still shows Green on the status page. But I get an error about the iTunes Store not being able to process purchases (???) when I try to listen to my music, where iTunes Store does show a red flag. So the status page is telling a half-truth. What a mess.
micah_chatt 12y ago
It seems that the "Detailed Timeline" at the bottom shows an outage for "iCloud Account & Sign In" earlier today. That is probably the issue for the original post.

peteretep 12y ago

AppleTV can't rent films :-(

jgrahamc 12y ago

I can't commit code at CloudFlare because we use two-factor auth for the VPN (and everything else) and non-Apple apps on my iPhone are asking for my iTunes password. Tried airplane mode and apps simply don't load at all! Total app-ocalypse. Why do apps need me to be authenticated against iTunes to work at all?

pavlov 12y ago
It's a "nightmare scenario" downside of the iOS software model. When the device incorrectly decides that you are not authorized to run some binary, there's no way around that.
- jgrahamc 12y ago
  Makes sense. And this happened to me almost certainly because I upgraded to iOS 8.2 and my phone promptly crashed... hard.
anmilo 12y ago
Curious, which apps seem to be affected? Anecdotally, I hadn't seen any issues on my phone this morning with anything asking for a password, but on my laptop I did see a login prompt when i woke it from sleep.
- jgrahamc 12y ago
  All non-Apple apps. So far have tested Twitter, Hipchat, BBC Weather, Wickr, Authy, Google Authenticator, YouTube and Citymapper.
  - cmsj 12y ago
    weird, I can open Google Authenticator (the only app we have in common from that list) just fine
    - m_eiman 12y ago
      You probably have a signature check cached that's still valid.

spydum 12y ago

perhaps those west coast guys arent awake yet? too busy recovering from their launch parties.

mrmondo 12y ago

Everything seems fine here in Melbourne, Australia. I am disappointed that their status page doesn't reflect the issues that it seems many are facing, I struggle with this a lot with Microsofts cloud offerings (o365 etc...) which go down or are partially unavailable every week - Yes you heard that right - weekly. The model of trust with vendors, large and small alike has its downsides and the widespread impact of centrally authenticated systems is one of them. Is there an answer? I don't know but it certainly comes down to convenience vs trust in many cases.

spacehunt 12y ago
I'm also in Melbourne at the moment (on BigPond Cable), and I can't even download Xcode 6.2 because of, you know, STATUS_CODE_ERROR.

mathgeek 12y ago

iTunes and App Store are both unable to connect across any of my devices this morning here in the US. Very strange.

chappi42 12y ago

monoculture ....

kalefranz 12y ago

This is just another example of Apple's severe structural deficit on their cloud engineering teams. From a user perspective, Apple's backend engineering is in desperate need of a management shake-up.

matthewmacleod 12y ago
I don't know about that — I've never personally encountered an issue with Apple's cloud services, despite using them for years. Hell, I'm not even experiencing the problem that apparently hundreds of other people are. Are there other examples of Apple's cloud failures?
- grimborg 12y ago
  I'm having problems every week with Ulysses' iCloud sync: syncs that won't happen, lost data... I back up my data by hand to text files just to be able to recover. It's insane how much it fails and how little visibility over what's going on it offers.
  - Osmium 12y ago
    It's interesting, because I only use iCloud sync heavily with two apps, but I never have issues with with either of them, which leads me to suspect it's partly a development issue. I hesitate to blame the app developer per se though, because it's also Apple's responsibility to ensure that iCloud integration is easy to set up and difficult to get wrong.
  - saidajigumi 12y ago
    iCloud sync (the pre-iCloud-drive incarnation) has been fraught with issues. A lot of folks in the iOS dev community have been griping (and writing really great blog posts) about this for some time now. There are times when iCloud just goes off the rails. For quite a while I'd been one of the "lucky" ones, but since then I've had to jump through workaround hoops to obliterate all of an app's iCloud data to fix syncing errors, seen things like two Macs on the same Apple ID that couldn't see each other's files and so on. Imagine the furor if you could log into the same account from Dropbox in two different places and not see all of the same files. AFAICT, the iCloud Drive revisions were essentially an acknowledgement that the first iCloud backend API and implementation was just a great big mess. Seems to be a huge case of overpromise and underdeliver, which sadly seems to be the banner motto of Apple's cloud offerings.

apexkid 12y ago

iCloud is down as well. I am not able to edit my files. :(

deleted 12y ago

[deleted]

deleted 12y ago

[deleted]

bottled_poe 12y ago

I can hardly fathom how many sales this downtime is costing Apple and developers.

s_dev 12y ago
The entire business model of IAAS depends on the idea that the infrastructure is 24/7 accessible. The loss of sales during this time is nothing compared to the loss of confidence in the company will have. Measuring the damage will be an interesting discussion.

sbuk 12y ago

My Apple TV has just randomly rebooted. Wondering if that has anything to do with this...

Corrado 12y ago
My Roku box wouldn't connect to Netflix this morning either. I wonder if there is something else going on here. :/ Maybe there is a problem with AWS or the internets in general.
- revscat 12y ago
  steampowered.com is also down.
colinbartlett 12y ago
So like a normal Tuesday night for me and my Apple TV.
- dunham 12y ago
  My wife reboots it manually before watching anything, just in case.

melling 12y ago

Siri isn't very helpful this morning either. I don't think she can talk to the mothership.

deleted 12y ago

[deleted]

fatolutoye 12y ago

iTunes Connect is down as well. I've been unable to login.

task_queue 12y ago

Welcome to The Cloud

laumars 12y ago

I think this is as good an illustration as any about the benefits of a decentralised ecosystem.

japaget 12y ago

See articles in Mac Rumors (http://www.macrumors.com/2015/03/11/app-store-itunes-connect-down-march/ http://www.macrumors.com/2015/03/11/app-store-itunes-connect...) and The Next Web (http://thenextweb.com/apple/2015/03/11/the-apple-app-store-is-having-problems-and-itunes-connect-is-down/ http://thenextweb.com/apple/2015/03/11/the-apple-app-store-i...).

meragrin 12y ago

You're just holding it wrong.

VeejayRampay 12y ago

Computers, how do they work?

dotbat 12y ago

Glad I saw this—having problem restoring an iPad and I could not for the life of me figure out what was going on. Now, this iPad has to leave the country in about 30 minutes...

deuteronimi 12y ago

the ONE day I want to buy Frozen from the iTunes store... Thanks apple, for dashing the hopes and dreams of this twenty-something, now bawling their eyes out and screaming for Frozen.

saiya-jin 12y ago
download torrent now, buy later (ideally voting with your wallet by choosing another seller)

chtoric 12y ago

they updated the status page http://www.apple.com/support/systemstatus/ http://www.apple.com/support/systemstatus/

ponytech 12y ago
"iTunes Store Service is unavailable for all users." Wow, how much will that cost to Apple!
- oneeyedpigeon 12y ago
  Considerably less than ($revenue_per_minute * $downtime) would have you believe because few people are going to attempt to buy an album, have their purchase fail, then never attempt to repurchase it. True, some number will use another online seller, but I suspect they're in a tiny minority.

deleted 12y ago

[deleted]

smackfu 12y ago
And now showing an iTunes Store outage. Kind of odd that they inserted a past outage into the history that never showed up in the status indications at the top of the screen. Makes it clear this is a manually updated dashboard, not based on monitoring.
- meragrin 12y ago
  It could be that their monitoring missed this type of outage.
  - s_dev 12y ago
    IIRC that dashboard has been completely wrong several times before on outages - I'm very confident its a manually controlled dashboard that Apple only use to officially acknowledge major outages rather than reflect actual outages. As far as I'm concerned that dashboard has no integrity - like a smoke alarm that goes off an hour too late.

oscarhong 12y ago

Seems like DDoS toward the US? http://map.ipviking.com/ http://map.ipviking.com/

knd775 12y ago
Here's something that I've always wondered: Where do they get this data?
- lepht 12y ago
  In this case, at least, honeypots. From the linked page: > Every second, Norse collects and analyzes live threat intelligence from darknets in hundreds of locations in over 40 countries. The attacks shown are based on a small subset of live flows against the Norse honeypot infrastructure, representing actual worldwide cyber attacks by bad actors.
- aeturnum 12y ago
  Probably backscatter?
allending 12y ago
It's hard to judge whether what is on this page indicates anything without some reference or historical data.

ceeK 12y ago

I'm wondering if Apple will, at least, issue iOS developers with an extra day on their membership. More notable is how many apps, and thus businesses and individual developers, this is affecting in terms of lost sales. I doubt Apple will compensate in that case though.

B-Scan 12y ago

It looks that they are losing $2,054,794 per hour of downtime [1]. [1] http://www.dailymail.co.uk/sciencetech/article-2989656/Apple-s-iTunes-App-Store-Users-unable-download-songs-apps.html http://www.dailymail.co.uk/sciencetech/article-2989656/Apple...

etse 12y ago
Over 3M USD then?
- FireBeyond 12y ago
  I noticed this issue early this morning (late last night), about 0130 EDT, so as of now, 10.5 hours...
  - chrisBob 12y ago
    I am willing to wager that the average sales is not uniform over the day/week. Now we are getting towards a full day, but I would hardly count the hours from 0130 to 0500 as downtime for lost sales.
    - antaviana 12y ago
      Unless you live in another time zone. In Europe it has been nearly all waking hours (unless you work in a night shift).
mikeash 12y ago
That assumes that failed sales during an outage are lost forever, not merely delayed. I've heard from various third-party developers that store downtimes (of reasonable lengths) tend to be followed by corresponding sales spikes, so that ultimately nothing is lost. I have no idea if that applies here, but it's reasonable to think it would at least partially.
- antaviana 12y ago

gvr 12y ago

HEADS UP TO IOS DEVS: You may want to update your iPhone to iOS 8.2. You'll need to download the new XCode to deploy the app after that but it's not possible at the moment due to STATUS_CODE_ERROR.

nskfnkdsf 12y ago

i couldnot download and update apps in iphone.

nskfnkdsf 12y ago

i cannot update and download new apps. wht should i need to do solve it?

WillyNourson 12y ago

We should seek some news from Akamaï

cgriswald 12y ago

I was getting this error when trying to update my apps through the App Store. After entering in my password it shows in red letters under the Apple ID entry field "STATUS_CODE_ERROR". That was a couple hours ago. I just tried again and it said, in red letters, in the same spot, "plist parsing error". Clicking "sign in" returns these errors apparently interchangably.

n9com 12y ago

CNBC are reporting Apple made the following statement: “We apologize to our customers experiencing problems with iTunes and other services this morning. The cause was an internal DNS error at Apple. We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience.”

dang 12y ago

Also https://news.ycombinator.com/item?id=9186162 https://news.ycombinator.com/item?id=9186162.

lridley 12y ago

my macbook has come up with with this STATUS_CODE_ERROR when trying to log in to App Store... when will it be back to normal or how can i fix it???

lridley 12y ago

my macbook has come up with with this STATUS_CODE_ERROR when trying to log in to App Store... when will it be back to normal or how can i fix it???

lridley 12y ago

my macbook has come up with with this STATUS_CODE_ERROR when trying to log in to App Store... when will it be back to normal or how can i fix it???

arun_chopra 12y ago

Why app store is not working today? I am unable to download the apps from app store.

arun_chopra 12y ago

Why today app store is not working??

wolfhumble 12y ago

Apple Multiple Store Services Working Again: https://www.apple.com/support/systemstatus/ https://www.apple.com/support/systemstatus/ http://i.imgur.com/O7lDwx4.png http://i.imgur.com/O7lDwx4.png