>her reaction is pretty minor in this discussion Let me be clear that I believe this guy to be a jackass - not only for making the comment, but then having the

>her reaction is pretty minor in this discussion Let me be clear that I believe this guy to be a jackass - not only for making the comment, but then having the nerve to officially complain about the drink. I likely would have terminated him. But by reacting the way she did, she took away any leverage that she had, and that was reflected in the outcome. So, no, her reaction isn't "pretty minor in this discussion". It actually had a huge impact on the negative outcome.