The two books on systems thinking that I'd recommend are Gerald Weinberg's "An introduction to general systems thinking" and Donella Meadows' "Thinking in syste

The two books on systems thinking that I'd recommend are Gerald Weinberg's "An introduction to general systems thinking" and Donella Meadows' "Thinking in systems: a primer". Anything by Gerald Weinberg is eye-opening, if you haven't come across him before. He's the grand-daddy of modern thinking on testing. If you follow the advice in this article, you'll end up with an inefficient old-school, documentation-heavy, dogmatic factory-style quality-police testing department, set up in opposition to your development team.