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Damn, I didn't know that either. Been a customer for years and wish I had seen that earlier. I've also had many lapses in time. As long as I'm paying why wou

• atYevP 12y ago
  You should be getting alerts whenever you're nearing a time lapse (up to two weeks ahead of one) so we do try to warn you when your nearing the 30 day timer (if not please contact support - seriously). The reason we have a 30 day timer is that we use the reclaimed space, if we were to infinitely house a copy of every file that was uploaded to us, it would dramatically raise our costs, and at $5/month for an unlimited product our margins are very thin as it is. Most companies that do keep data "forever" augment that cost by having either tiered pricing, or "per GB" pricing so that they can continue covering the cost of the space for as long as that file exists. Since we're unlimited and inexpensive for the service, we don't have that elasticity. That's not to say we haven't thought about enacting an additional fee for that type of service, but we haven't quite figured out a good way of doing it. But we're constantly thinking of ways to better the product, and know this is one that people do feel strongly about!