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I use Mindjet and have for years. They're not a "scam company". If anybody was scamming, it seems like it was you. Your obvious plan was to get the software,

I use Mindjet and have for years. They're not a "scam company". If anybody was scamming, it seems like it was you. Your obvious plan was to get the software, write a bad review of it, and then ask for your money back. You get an article for your blog with no financial impact to your wallet. Now, when that backfired, you're indignant. I have to say, I'm not feeling that sympathetic to your predicament.

chris123 17y ago
Wow robotrout, your thought process says a lot about your outlook on life and people, which says a lot about you. Could it be that I wanted to evaluate all of the mind mapping products on the market before deciding which one to go with? Is that not a what many people do before they make any major decision, which to me is what picking a new piece of business software is? Could it be that I did some initial research and came up with a short list of candidates (Freemind, XMind, Mindjet MindManager, Dropmind, and NovaMind)? Could it be that I have now concluded my evaluation and MindJet was not the product for me and I simply tried to exercise my money-back option? I am not "indignant," I am reporting facts, facts which, IMHO, mean "scam." If other customers who are eligible for refunds and want refunds are ok with having to fill out, swear to, sign, and fax a form to an international number to get that refund, then that's ok (for them). If they are ok with the refund request form saying they must supply a customer number from their invoice and there is no customer number on their invoice, fine. I'm just reporting those facts. Doesn't seem like a good policy to me, but if it's fine with you, fine. But don't get pissy and accusatory with me. Lastly, nothing has backfired. I will get my refund from them or through MasterCard chargeback. The reason I'm spending my time telling people about this situation is in case anyone finds it relevent in their dealings with MindJet or in how they handle refund policies and procedures, as a previous commenter stated. MY INITIAL QUESTION TO MINDJET: I am interested in your mind-mapping software, but it is expensive. Does it come with a money back guarantee? THEIR REPLY: When you purchase MindManager in the Mindjet online shop you can cancel your order within 30 days after the purchase. FOR THE RECORD robotrout's ORIGINAL COMMENT TO WHICH MY ABOVE REPLY IS DIRECTED: I use Mindjet and have for years. They're not a "scam company". If anybody was scamming, it seems like it was you. Your obvious plan was to get the software, write a bad review of it, and then ask for your money back. You get an article for your blog with no financial impact to your wallet. Now, when that backfired, you're indignant. I have to say, I'm not feeling that sympathetic to your predicament.
- tom_rath 17y ago
  If you only wanted to evaluate their product, why didn't you use the free trial available for download? I just checked that site now for the first time myself and it was pretty obvious how to get one. Refunds cost time and money to process and are a demoralizing pain in the tail (fwiw, we provide our rarely requested refunds immediately with no hassle and no questions asked) and a purchase with an immediate request for a refund typically screams 'pirate'. Your opinions seem belligerently set in place, so all I can offer is the Independent Software Developer's Curse: "May you have customers who act just as you do".
  - chris123 17y ago
    Good question, and yes, I should have just done a free trial. Reason I didn't is because, based on the info on their site, I was "sure" I was going to buy and keep the software. It had -- or I thought it had -- some key differentiating features. As it turned out, the Mac version does not have those features, only the Windows version. That's why. But yes, you're right, I should have taken the free trial instead of being so excited and confident I would want to keep the software. Consider my hand slapped :)
- Psyonic 17y ago
  Curius, which one of (Freemind, XMind, Mindjet MindManager, Dropmind, and NovaMind) did you find to be the best for your needs?
  - chris123 17y ago
    Bear in mind, I have yet to spend a ton of time with any of these products yet, but FreeMind is my favorite (right now), although I want to spend some more time with Xmind. Dropmind is my by far personal favorite paid product (I'm on their free trial). And their developers are super nice and helpful (we exchanged a few emails, questions, replies, and screenshots). Which ones are your guys favorites?

chris123 17y ago

Wow robotrout, your thought process says a lot about your outlook on life and people, which says a lot about you. Could it be that I wanted to evaluate all of the mind mapping products on the market before deciding which one to go with? Is that not a what many people do before they make any major decision, which to me is what picking a new piece of business software is? Could it be that I did some initial research and came up with a short list of candidates (Freemind, XMind, Mindjet MindManager, Dropmind, and NovaMind)? Could it be that I have now concluded my evaluation and MindJet was not the product for me and I simply tried to exercise my money-back option? I am not "indignant," I am reporting facts, facts which, IMHO, mean "scam." If other customers who are eligible for refunds and want refunds are ok with having to fill out, swear to, sign, and fax a form to an international number to get that refund, then that's ok (for them). If they are ok with the refund request form saying they must supply a customer number from their invoice and there is no customer number on their invoice, fine. I'm just reporting those facts. Doesn't seem like a good policy to me, but if it's fine with you, fine. But don't get pissy and accusatory with me. Lastly, nothing has backfired. I will get my refund from them or through MasterCard chargeback. The reason I'm spending my time telling people about this situation is in case anyone finds it relevent in their dealings with MindJet or in how they handle refund policies and procedures, as a previous commenter stated. MY INITIAL QUESTION TO MINDJET: I am interested in your mind-mapping software, but it is expensive. Does it come with a money back guarantee? THEIR REPLY: When you purchase MindManager in the Mindjet online shop you can cancel your order within 30 days after the purchase. FOR THE RECORD robotrout's ORIGINAL COMMENT TO WHICH MY ABOVE REPLY IS DIRECTED: I use Mindjet and have for years. They're not a "scam company". If anybody was scamming, it seems like it was you. Your obvious plan was to get the software, write a bad review of it, and then ask for your money back. You get an article for your blog with no financial impact to your wallet. Now, when that backfired, you're indignant. I have to say, I'm not feeling that sympathetic to your predicament.

tom_rath 17y ago
If you only wanted to evaluate their product, why didn't you use the free trial available for download? I just checked that site now for the first time myself and it was pretty obvious how to get one. Refunds cost time and money to process and are a demoralizing pain in the tail (fwiw, we provide our rarely requested refunds immediately with no hassle and no questions asked) and a purchase with an immediate request for a refund typically screams 'pirate'. Your opinions seem belligerently set in place, so all I can offer is the Independent Software Developer's Curse: "May you have customers who act just as you do".
- chris123 17y ago
  Good question, and yes, I should have just done a free trial. Reason I didn't is because, based on the info on their site, I was "sure" I was going to buy and keep the software. It had -- or I thought it had -- some key differentiating features. As it turned out, the Mac version does not have those features, only the Windows version. That's why. But yes, you're right, I should have taken the free trial instead of being so excited and confident I would want to keep the software. Consider my hand slapped :)
Psyonic 17y ago
Curius, which one of (Freemind, XMind, Mindjet MindManager, Dropmind, and NovaMind) did you find to be the best for your needs?
- chris123 17y ago
  Bear in mind, I have yet to spend a ton of time with any of these products yet, but FreeMind is my favorite (right now), although I want to spend some more time with Xmind. Dropmind is my by far personal favorite paid product (I'm on their free trial). And their developers are super nice and helpful (we exchanged a few emails, questions, replies, and screenshots). Which ones are your guys favorites?