This is why when a customer asks for a refund, it's a lot easier to just give them one. Especially if you're a software company. You might lose a sale, and a

This is why when a customer asks for a refund, it's a lot easier to just give them one. Especially if you're a software company. You might lose a sale, and a few bucks, but that's nothing compared to the bad press and expense of chargebacks against your merchant account. If MindJet had just refunded Chris's money, no matter whether or not he is actually 'right', then this post, and the blog post that's likely to follow it, wouldn't even exist. The worst that Chris could say is, "I bought their software, it sucks, they... uh... gave me my money back. Those bastards." Being scammy just doesn't pay off, at least to my way of thinking.