I'm pretty sure her source is this series of Forrester studies commissioned by Akamai in 2006 and 2009 [1,2,3]. Note they focused on online shoppers though. Al

I'm pretty sure her source is this series of Forrester studies commissioned by Akamai in 2006 and 2009 [1,2,3]. Note they focused on online shoppers though. Also, subjectively, if anything it feels to me as if pages load much slower than in the mid-2000s --especially with all this new "Web 3.0" crap. But that's just me... [1] http://www.akamai.com/html/about/press/releases/2009/press_091409.html http://www.akamai.com/html/about/press/releases/2009/press_0... [2] http://royal.pingdom.com/2009/09/17/internet-users-expect-websites-to-load-twice-as-fast-now-as-in-2006/ http://royal.pingdom.com/2009/09/17/internet-users-expect-we... [3] http://www.nytimes.com/2012/03/01/technology/impatient-web-users-flee-slow-loading-sites.html?pagewanted=all&_r=0 http://www.nytimes.com/2012/03/01/technology/impatient-web-u...