I went through a similar adventure last summer, when Google abruptly suspended my Merchant Center feed (BTW we are AdWords customers since 2006). After ~1 month

I went through a similar adventure last summer, when Google abruptly suspended my Merchant Center feed (BTW we are AdWords customers since 2006). After ~1 month, I eventually succeeded in talking to someone who apologised and immediately restored it. Thousands of clicks forever lost because someone misinterprets a policy!