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> There was no detail about what I had done wrong. As far as I was aware, I complied with their policies. This seems to be an excessively common trend with Goo
by cordite 12y ago
> There was no detail about what I had done wrong. As far as I was aware, I complied with their policies.
This seems to be an excessively common trend with Google and sometimes Apple.
Most cases that seem to be posted about say that they did not even get human contact and usually will be banned for life because they resubmitted but apparently didn't fix that one magical thing Google or others cared about.
- mikeash 12y agoI think the problem is that they're effectively building a customer service system but they don't realize this is what they're doing, so they don't build it well. If you look at good customer service, one thing that's always there is that it's easy to communicate with a real person who is empowered and motivated to help you. They are courteous and understanding and they will try their best to resolve your problem, and if they can't then they will do their best to explain to you why they can't and what you can do to resolve it on your own. I feel like Apple, for app review, attempted to build a system that would be invisible, and because of this they ended up with a completely awful customer service system. I think their goal was to build something where you just submitted good stuff and it went through, and bad stuff that didn't go through was obviously bad and you should feel bad for submitting it. It turned out that there are a lot more gray areas than they thought but their process isn't built for it. The result is that it's like interacting with a badly programmed computer. Sounds like Google is in a similar spot.
- hermitcrab 12y ago"Computer says no"
- hermitcrab 12y agohttps://www.youtube.com/watch?v=0n_Ty_72Qds https://www.youtube.com/watch?v=0n_Ty_72Qds