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While good intentioned, I think the customer actually loses. Take the car industry for example. Quality control variance prior to the 90s (ballpark) was a hug
by double0jimb0 12y ago
While good intentioned, I think the customer actually loses.
Take the car industry for example. Quality control variance prior to the 90s (ballpark) was a huge issue, this a result from automakers just being cheap and but also the lack of modern statistical-based end of life testing/analysis. The gov't did have to step in: Lemon Laws. But a couple of automakers responded, produced cars that didn't fall apart, people then voted with their do!lars, and made Toyota and Honda the power houses they are today. Nowdays, 100,000 mile warranty are almost standard, and just about every make of car is reliable.
Now, compare to the appliance industry. A couple thoughts: why aren't their "10 year warranties" on appliances? It's clearly something one would think consumers value, there should be a mfg taking advantage. Instead I only see appliances sold by "authorized retailers", who then try to sell you some b.s. 3rd party warranty.
This shows the entire retail/distribution chain is in on the racket. So fixing the problem will come from a market player solving this problem to deliver more of what the customer wants. Imposing additional reporting requirements on the manufacturers will just result in a 'wahhh, wahhh' our costs went up, we have to pass it on to the customer. So now everyone's appliances are more expensive, and manfucturers and retail partners continue with status quo.
- imjustsaying 12y agoI would be interested to see a tracking of the change of new car prices during that time. New car prices today are extraordinarily expensive, and from anecdotal experience, most consumers will only buy new cars through a loan. Surely, it wasn't always that way.
- brandonmenc 12y agoGMAC was founded in 1919 - it has always been that way.
- imjustsaying 12y agoThanks for pointing that out, I didn't know that.
- stretchwithme 12y agoThis hardly started in the 90s. Both Honda and Toyota were way ahead of American companies long before the 90s began. They were already using statistical process control, the Taguchi method, concurrent engineering and the five whys long.