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> Did I mention that they refuse to let me purchase my own mode digressing from the fact that they keep raising the modem rental fees? I see this mentioned onl

> Did I mention that they refuse to let me purchase my own mode digressing from the fact that they keep raising the modem rental fees? I see this mentioned online, but are you sure this is an actual policy somewhere you've signed, or just what you've heard? I've setup Comcast in 3 locations where I've lived on opposite sides of the country in the last 8 years or so and not once have I ever gotten any flack about using my own modem. Once the tech comes to wire up my house and verify my signal is correct etc, I just call the 1-800-comcast number and connect to their internet reps and tell them I have a new connection and a modem I'd like to associate, give them my MAC address and I am on my way.

nadams 12y ago
> but are you sure this is an actual policy somewhere you've signed, or just what you've heard? This is an actual policy - apparently only applies to those who have static IPs (how convenient for them...) > I just call the 1-800-comcast number and connect to their internet reps I wish it was this simple. Apparently I have an account that is neither business or residential. I have business services (due to the static IPs) but whenever I call the system goes "oh you have a residential account let me connect you". Till the day I die I refuse to believe that they don't have a master database that they could not have just punched in the MAC address. There is no way a multi-billion dollar company can't figure that out. I get that broadband is complex - but there has to be a way for me to use my own modem. Don't even get me started on my modem upgrade and their "SLA".
- jeffmould 12y ago
  Interesting I have my own modem with a static IP running on Comcast with no issues. I never even thought to ask when I switched from my "rental modem". I just bought one and plugged it in. The first time I logged in to my computer the browser defaulted to the Comcast site saying I needed to authorize the modem. Went through some simple verification questions and 5 minutes later was up and running. Never spoke to anyone to hook it up, have not had any problems, and still have my static IP.
  - nadams 12y ago
    Do you have a "real" static IP or just an IP that never changes? For a static IP you can call Comcast and request to change the PTR for that IP. Also do you have a business or residential account?
    - res0nat0r 12y ago
      I believe only business class accounts can get real static IP's, unless possibly you can pay $10 or so extra a month for the service on a residential account. I've never had the need for one as my IP address hardly ever changes, and if it does I've just had a cronjob that updates Route53 automatically every $X hours so it isn't an issue. Also here is a site made by Comcast showing you what DOCSIS type modems are compatible with their service. You can bring your own cable modem without issue. I would call their number, tell them you need to hook up your modem because you've upgraded and give them the MAC and that will be the end of it. http://mydeviceinfo.comcast.net/ http://mydeviceinfo.comcast.net/
      - nadams 12y ago
        I did that and they told me that I bought a modem off their list that isn't sold commercially so they wouldn't attempt to let me use it. Apparently there are only a select number of DOCSIS 3.0 cable modems that support multiple static IPs. As a note - even though your IP may not change - the rest of the world knows it's a residential IP and many email servers will automatically bounce email from you.
        res0nat0r 12y ago
        I own a Zoom 5341 that I went out and bought just because it was DOCSIS 3.0. I had no idea that list even existed at the time but my modem happens to be on the list. No one questioned what make/model I had at the time, I just gave them my MAC and I was on my way. The networking folks have been helpful and just did what I asked and we were on our ways. I don't know if they would have flagged anything if my MAC didn't happen to be in range of an approved company and I would have gotten any grief; I'd buy one off that list from Amazon and return the Comcast provided one.

nadams 12y ago

> but are you sure this is an actual policy somewhere you've signed, or just what you've heard? This is an actual policy - apparently only applies to those who have static IPs (how convenient for them...) > I just call the 1-800-comcast number and connect to their internet reps I wish it was this simple. Apparently I have an account that is neither business or residential. I have business services (due to the static IPs) but whenever I call the system goes "oh you have a residential account let me connect you". Till the day I die I refuse to believe that they don't have a master database that they could not have just punched in the MAC address. There is no way a multi-billion dollar company can't figure that out. I get that broadband is complex - but there has to be a way for me to use my own modem. Don't even get me started on my modem upgrade and their "SLA".

jeffmould 12y ago
Interesting I have my own modem with a static IP running on Comcast with no issues. I never even thought to ask when I switched from my "rental modem". I just bought one and plugged it in. The first time I logged in to my computer the browser defaulted to the Comcast site saying I needed to authorize the modem. Went through some simple verification questions and 5 minutes later was up and running. Never spoke to anyone to hook it up, have not had any problems, and still have my static IP.
- nadams 12y ago
  Do you have a "real" static IP or just an IP that never changes? For a static IP you can call Comcast and request to change the PTR for that IP. Also do you have a business or residential account?
  - res0nat0r 12y ago
    I believe only business class accounts can get real static IP's, unless possibly you can pay $10 or so extra a month for the service on a residential account. I've never had the need for one as my IP address hardly ever changes, and if it does I've just had a cronjob that updates Route53 automatically every $X hours so it isn't an issue. Also here is a site made by Comcast showing you what DOCSIS type modems are compatible with their service. You can bring your own cable modem without issue. I would call their number, tell them you need to hook up your modem because you've upgraded and give them the MAC and that will be the end of it. http://mydeviceinfo.comcast.net/ http://mydeviceinfo.comcast.net/
    - nadams 12y ago
      I did that and they told me that I bought a modem off their list that isn't sold commercially so they wouldn't attempt to let me use it. Apparently there are only a select number of DOCSIS 3.0 cable modems that support multiple static IPs. As a note - even though your IP may not change - the rest of the world knows it's a residential IP and many email servers will automatically bounce email from you.
      - res0nat0r 12y ago
        I own a Zoom 5341 that I went out and bought just because it was DOCSIS 3.0. I had no idea that list even existed at the time but my modem happens to be on the list. No one questioned what make/model I had at the time, I just gave them my MAC and I was on my way. The networking folks have been helpful and just did what I asked and we were on our ways. I don't know if they would have flagged anything if my MAC didn't happen to be in range of an approved company and I would have gotten any grief; I'd buy one off that list from Amazon and return the Comcast provided one.