Telnet wouldn't help if they forgot the password and it wasn't hard-coded as a back door. Also, the support tech wouldn't be able to access it remotely unless

Telnet wouldn't help if they forgot the password and it wasn't hard-coded as a back door. Also, the support tech wouldn't be able to access it remotely unless some of the things I mentioned in the original comment were true. Wouldn't it be easier to just say, "hold down the reset button on the back for 30 seconds"?