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It's often done to make support calls easier. You could spend a long time trying to explain to a frustrated customer how to use telnet (Type a slash... no, that
by whoopdedo 12y ago
It's often done to make support calls easier. You could spend a long time trying to explain to a frustrated customer how to use telnet (Type a slash... no, that's backslash. No don't type the word "slash"...) Or you could just say "let me log onto the router and fix it for you."
- decisiveness 12y agoTelnet wouldn't help if they forgot the password and it wasn't hard-coded as a back door. Also, the support tech wouldn't be able to access it remotely unless some of the things I mentioned in the original comment were true. Wouldn't it be easier to just say, "hold down the reset button on the back for 30 seconds"?