I agree that Zappos is optimizing for low turnover. I cannot comment on Zappos specifically because I don't know them, I'm just pointing out that some companies

I agree that Zappos is optimizing for low turnover. I cannot comment on Zappos specifically because I don't know them, I'm just pointing out that some companies optimize for low turnover in a very poor way, so I suggested that how a company achieves its turnover is more important than the turnover itself. I suspect we are in violent agreement on this, just saying it in different ways.