Open source software succeeds because there's no friction for trying new things. So, initial cost will always be zero. People love seeing their software used

Open source software succeeds because there's no friction for trying new things. So, initial cost will always be zero. People love seeing their software used for new things, so nobody wants to prevent adoption. At the same time, nobody wants to support billion dollar companies for free. It's a perverse inversion of incentives. Redis gets feature requests from companies all the time (implement X! It'll save us from lots of complexity and internal support time!), but they don't want to pay for it. Redis also gets support requests from big companies (where employees have already exited or sold stock back or are out buying Teslas), and I get to answer their questions for free too. I'm really happy Redis is running your multibillion dollar company and I'm certainly happy you see no irony in asking for free support when your company is visibly hemorrhaging idle cash. Sometimes you just have to say http://www.urbandictionary.com/define.php?term=fupm&defid=5405986 http://www.urbandictionary.com/define.php?term=fupm&defid=54....