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I rememebr hearing stories about how Zappos customer service would do things like this... The conversation went like this. "Zappos, how can we help you." "I'd

by ada1981 12y ago

I rememebr hearing stories about how Zappos customer service would do things like this... The conversation went like this. "Zappos, how can we help you." "I'd like a large pizza." "Um, you relize we sell shoes. It's also 2 am." "Yes." "Ah, ok. Please hold." "Ok sir, we've found these locations that are open and have the type of pizza you'd like. Here are the numbers." -- Magic is cool. There are some big scaling problems. They will probably not capture all the buzz the best they could. Creating an on demand pool of virtual assistants + some machine learning to optimize the solution paths those VA's take so as to provide suggested solution routes for then to follow, ie for Pizza in SF at 2am, here are some options.. At some point most tasks become routine. And yes, there already exist lots of va companies. Magic isn't surprising if you know about VAs, but many people apparnetly haven't read The 4 Hour Work Week. A Universal API for all resources, labor, goods and services seems like a damn good product to build, perhaps magic can be that. Otherwise, how can we begin to create a Universal Resource API?

wpietri 12y ago
The Zappos story is actually from the founder, Tony Hsieh: http://about.zappos.com/press-center/media-coverage/delivering-happiness-zappos-way http://about.zappos.com/press-center/media-coverage/deliveri... "Hsieh likes to end his presentation with what he calls his pizza story. One night, he and some vendors returned to a hotel room late. Someone in the group was craving pizza and was told room service had ended. As a joke, Hsieh suggested calling Zappos. You can probably guess the end of the story—even though Zappos doesn't sell pizza, the customer service rep found a list of local pizza places that would deliver to the hotel. It's a fun story that seriously reinforces Hsieh's theme of customer service."

by ada1981 12y ago

wpietri 12y ago

The Zappos story is actually from the founder, Tony Hsieh: http://about.zappos.com/press-center/media-coverage/delivering-happiness-zappos-way http://about.zappos.com/press-center/media-coverage/deliveri... "Hsieh likes to end his presentation with what he calls his pizza story. One night, he and some vendors returned to a hotel room late. Someone in the group was craving pizza and was told room service had ended. As a joke, Hsieh suggested calling Zappos. You can probably guess the end of the story—even though Zappos doesn't sell pizza, the customer service rep found a list of local pizza places that would deliver to the hotel. It's a fun story that seriously reinforces Hsieh's theme of customer service."