Your analysis is correct at the lower level functions but I was thinking slightly higher level, you are correct there is no scripted procedure for example, orde

Your analysis is correct at the lower level functions but I was thinking slightly higher level, you are correct there is no scripted procedure for example, ordering a pizza and diet coke, but where is the procedure or policy or anything, to handle "verification that something got delivered" "Follow up with customer to verify he's happy with his delivery" "company wide standards for tipping or including gratuity in the cost" "how to deal with a journalist on the internet complaining" "Documentation and analysis of failures"