This is a concierge service by text. It makes sense as an idea for two reasons: first, most people don't know the variety of things that a concierge (at a hotel

This is a concierge service by text. It makes sense as an idea for two reasons: first, most people don't know the variety of things that a concierge (at a hotel, or credit card provider) can do; second, I've met many people even of my age (31) who are pathologically incapable of making a phone call, even to a pizza parlor.