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> The original motivation for this was that the product team was being asked, “Can we do something to improve our consumer experience?” [...] The motivation was
by IvyMike 12y ago
> The original motivation for this was that the product team was being asked, “Can we do something to improve our consumer experience?” [...] The motivation was to enhance the experience.
This nonsense could have been addressed with one follow-up question: Peter Hortensius, since it was so experience enhancing, do you have Superfish installed on your personal machines at home, and on your employee machines at Lenovo? Why not?
- ChuckMcM 12y agoActually it isn't nonsense. Some people, especially those who are non-technical consider everything their phone/tablet/laptop to do as 'magical' and incomprehensible. And to that group you can explain something with only the positive aspects and they will endorse it. To use a contrived example you can describe outdoor playgrounds as a fun way for your kids to exercise, or you can explain that they create about a dozen ways for your kids to break bones and get concussions. Both are "true". To a product designer, it no doubt sounds great that you can share ideas with your customers based on things they are looking at. They probably don't probe too deeply into either how that works, or in the hands of someone unscrupulous what it might allow. Because they are shipping stuff an moving forward.