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I have the "excellent" oneplus mentioned and while it is a great phone I should mention that I've had audio issues. The issue I'm hitting up against is that ev

I have the "excellent" oneplus mentioned and while it is a great phone I should mention that I've had audio issues. The issue I'm hitting up against is that even though the support is relatively good, it's all through email and appears to be from China. Days can go by before I get a response. Now it looks like I will have to RMA, and it's taken a few weeks to get to this point. This also means I will have no phone while they wait for my return before sending out the replacement. All in all, happy with this phone. But there's a caveat when buying from a non traditional supplier - 'virtual' support.

cssmoo 12y ago
Just buy two shit ones. If you can't afford to replace it, can you afford to own it? Never rely on vendor support; Motorola UK taught me that. Two Lumia 630s here.
- radiorental 12y ago
  "If you can't afford to replace it, can you afford to own it?" With that logic I'd own two fields with a tent in each (o; I'm not an apple fan but I do like the ability to talk to a "genius" in person. And I guess that's the difference between REI and an ebay seller, Apple and some no name Chinese equivalent. It's the premium you pay to get the comfort in knowing there's going to be no hassles IF something goes wrong. The build quality & specs on the oneplus is definitely that of a $600 flagship. The $300 price tag does not mean I ought to buy two to make up for the lack of support.