I don't think it's about building a clone, and I'd certainly hope that magic has some features in place to help automate things--that "magic" part is totally mi

I don't think it's about building a clone, and I'd certainly hope that magic has some features in place to help automate things--that "magic" part is totally missing from this. This is really just slapping the "magic" name on "sms-based customer service." That's entirely different from magic.