I disagree. They launched a beta to see if anyone would use it. If no one used it, then they could cut bait and move on. But people did use it, enough that it

I disagree. They launched a beta to see if anyone would use it. If no one used it, then they could cut bait and move on. But people did use it, enough that it caused them to be horrendously slow. This means they should put more money into making it bigger. If there are a few hundred "innovators" (in the Everett Rogers/Crossing the Chasm sense) who were so alienated by bad service during the beta that they will never ever use it again, even when it becomes a good service...well, that sucks but has no bearing on the ultimate success or failure of the service. If you're going to beta test something, you have to expect it to have a few flaws. That's the point.