4 ms·

The question is, why wasn't this one piece of data saved to the cloud. It seems to me that this is a critical bug. How can I be sure, that all of MY notes in E

by bndr 12y ago

The question is, why wasn't this one piece of data saved to the cloud. It seems to me that this is a critical bug. How can I be sure, that all of MY notes in Evernote are being synced correctly? I also use only the mac app, never checked the web interface.

shaan7 12y ago
um, its simple. check the web interface ;)
- bndr 12y ago
  Yeah, no.. I'd rather use a service where I don't need to double-check if my data is synced or not..
  - uptown 12y ago
    "How can I be sure, that all of MY notes in Evernote are being synced correctly?" "I'd rather use a service where I don't need to double-check if my data is synced or not" Which is it? Do you care, or don't you? Your best bet is to distribute the syncing/backup. Use the primary service for syncing, and an alternate service to backup the data the applications utilize. CrashPlan fulfills the second part of that for me.
  - cpach 12y ago
    Sure. But all software has bugs.
  - vinceguidry 12y ago
    Your only real solution here is to not rely on one service or one company's engineering. Had I been in OP's position, I'd have an rsync script set up on a server somewhere copying the important note somewhere else daily. Perhaps to a dedicated space on my personal machine, where I edit it. The script would perhaps send me an email or notification whenever it runs so I don't have to check it manually. In practice I don't have single points of lifestyle failure. I learned my lesson after I locked myself out of my Gmail account out of stupidity. I was able to regain access through a nifty little trick, the account I'd set up to recover it from I'd stopped using a long time ago, but I was able to re-register it for the sole purpose of recovering my Gmail. Now I use LastPass but I have my Gmail password memorized. If I lose access to LastPass it's not the end of the world, I can still reset all my passwords. You want rock-solid reliability without having to engineer it yourself? You're dreaming. The only service tailor-made for your needs is the one you build.
ajarmst 12y ago
The author reports that he experienced a failure of the app prior to noting the issue (and implies that it may have been due to an improper shutdown). It's a reasonable hypothesis that this failure corrupted the local cache in a way that note from being synced. Note that creating a new note with the same content resolved the issue, supporting the hypothesis that the note in question was corrupted in some way. So this is not a general transparent failure of the application, but a specific (and apparently minor) fault that appears to have been the result of an obvious event. If your tv stops working after it falls over, that's not an indication of a general problem for that model of tv in cases where they haven't fallen.
- andrewfong 12y ago
  Author reports that changes prior to app failure weren't synced (that is, the note isn't present at all in the web version). That either implies the sync functionality had failed long before this event (and worse, failed in a manner not apparent to the user) and that corrupting a local copy of a file somehow wipes out the synced cloud copy (which largely defeats the purpose of sync as a backup method). This isn't a general failure of the application but it does indicate that the sync code is not robust and could result in data loss that, from the user's perspective, is catastrophic.
js2 12y ago
You cannot be sure with any service that synchronizes data that everything is being synced correctly unless you check it. Period. Full stop. At best an app can build your trust over time by working correctly. But for all my critical data, I verify it is in multiple places periodically depending upon my tolerance for its loss. The same goes for backups... you should be verifying them periodically, else don't be surprised if they fail when you need them most.
- nodata 12y ago
  > Period. Full stop. Don't don't try and put an end to disagreement, what you wrote was ridiculous. The software you use should do the checking. A user doesn't have the time to manually check these kind of things.
  - js2 12y ago
    Should? Sure, no argument. I was merely expressing reality. You go on trusting the software and I'll go on verifying my backups.
- tghw 12y ago
  Maybe not, but a slightly different architecture (e.g. Dropbox) would allow someone to have the cloud service but also back up the files via a second service, thereby diversifying between different services to reduce the changes of a complete file loss. Evernote's model doesn't really allow for this, you have to rely on them to do it for you.

by bndr 12y ago

shaan7 12y ago

um, its simple. check the web interface ;)

bndr 12y ago
Yeah, no.. I'd rather use a service where I don't need to double-check if my data is synced or not..
- uptown 12y ago
  "How can I be sure, that all of MY notes in Evernote are being synced correctly?" "I'd rather use a service where I don't need to double-check if my data is synced or not" Which is it? Do you care, or don't you? Your best bet is to distribute the syncing/backup. Use the primary service for syncing, and an alternate service to backup the data the applications utilize. CrashPlan fulfills the second part of that for me.
- cpach 12y ago
  Sure. But all software has bugs.
- vinceguidry 12y ago
  Your only real solution here is to not rely on one service or one company's engineering. Had I been in OP's position, I'd have an rsync script set up on a server somewhere copying the important note somewhere else daily. Perhaps to a dedicated space on my personal machine, where I edit it. The script would perhaps send me an email or notification whenever it runs so I don't have to check it manually. In practice I don't have single points of lifestyle failure. I learned my lesson after I locked myself out of my Gmail account out of stupidity. I was able to regain access through a nifty little trick, the account I'd set up to recover it from I'd stopped using a long time ago, but I was able to re-register it for the sole purpose of recovering my Gmail. Now I use LastPass but I have my Gmail password memorized. If I lose access to LastPass it's not the end of the world, I can still reset all my passwords. You want rock-solid reliability without having to engineer it yourself? You're dreaming. The only service tailor-made for your needs is the one you build.

ajarmst 12y ago

The author reports that he experienced a failure of the app prior to noting the issue (and implies that it may have been due to an improper shutdown). It's a reasonable hypothesis that this failure corrupted the local cache in a way that note from being synced. Note that creating a new note with the same content resolved the issue, supporting the hypothesis that the note in question was corrupted in some way. So this is not a general transparent failure of the application, but a specific (and apparently minor) fault that appears to have been the result of an obvious event. If your tv stops working after it falls over, that's not an indication of a general problem for that model of tv in cases where they haven't fallen.

andrewfong 12y ago
Author reports that changes prior to app failure weren't synced (that is, the note isn't present at all in the web version). That either implies the sync functionality had failed long before this event (and worse, failed in a manner not apparent to the user) and that corrupting a local copy of a file somehow wipes out the synced cloud copy (which largely defeats the purpose of sync as a backup method). This isn't a general failure of the application but it does indicate that the sync code is not robust and could result in data loss that, from the user's perspective, is catastrophic.

js2 12y ago

You cannot be sure with any service that synchronizes data that everything is being synced correctly unless you check it. Period. Full stop. At best an app can build your trust over time by working correctly. But for all my critical data, I verify it is in multiple places periodically depending upon my tolerance for its loss. The same goes for backups... you should be verifying them periodically, else don't be surprised if they fail when you need them most.

nodata 12y ago
> Period. Full stop. Don't don't try and put an end to disagreement, what you wrote was ridiculous. The software you use should do the checking. A user doesn't have the time to manually check these kind of things.
- js2 12y ago
  Should? Sure, no argument. I was merely expressing reality. You go on trusting the software and I'll go on verifying my backups.
tghw 12y ago
Maybe not, but a slightly different architecture (e.g. Dropbox) would allow someone to have the cloud service but also back up the files via a second service, thereby diversifying between different services to reduce the changes of a complete file loss. Evernote's model doesn't really allow for this, you have to rely on them to do it for you.