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This would actually make a lot of sense if you could detect when a call came off hold. A small pool of operators could deal with calls as soon as the operator o
by ollysb 12y ago
This would actually make a lot of sense if you could detect when a call came off hold. A small pool of operators could deal with calls as soon as the operator on the other end becomes available.
- qu4z-2 12y agoAnd if they're all busy, they could put ATT on hold. That I would love to do, even if they just immediately went on to the next call.