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You're missing my point: their service is limited by humans. Every new customer needs exactly one human to address their needs.
by zak_mc_kracken 12y ago
You're missing my point: their service is limited by humans. Every new customer needs exactly one human to address their needs.
- waterlesscloud 12y agoEvery new customer needs a few minutes of one human's time. They can hire as many people as they need as long as customers are willing to pay the cost of that time. As long as the cost of the humans is something some number of customers are willing to pay, everything is great. This is an ancient business model for customer service, so I guess I'm confused where you're going with this...