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I travel back and forth to Canada all the time, and ATT makes a total mess of it. I've had all the Canada packages available for some years now, and they still
by doublerebel 12y ago
I travel back and forth to Canada all the time, and ATT makes a total mess of it. I've had all the Canada packages available for some years now, and they still regularly mess up billing -- I've had the Canada package disappear off my bill, and on other occasions been charged the wrong amount for the package or texts.
It doesn't help that most of the CSRs are clearly untrained about the different packages -- I've spent hours on the phone undoing mistakes made on previous calls.
Long story short, I'm finally switching to T-Mobile. After a couple near $1K bills it's clear roaming is pure profit for ATT -- T-Mobile's texts are free and basic data roaming is too. ATT still charges ~50c/msg. I'm going from ATT's 2 lines, 4GB total with Canada for ~$190 (typically more like $250-$300+) to T-Mobile's 2 lines, unlimited data and global roaming for $100 flat, no overage. It's a no-brainer.