You are correct, and this is a pervasive problem. When I was a tutor, I learned to answer their questions not directly, but showing them how the material they a

You are correct, and this is a pervasive problem. When I was a tutor, I learned to answer their questions not directly, but showing them how the material they already have can supply it. "Well, let's start with the index, <turns to back of book>, ok, let's read chapter four from the top, together ..." So the same thing could be applied, "Lets go to your desk, let's look at the manual together, why don't we google together" etc. The lesson to the student is, "I could do this faster myself", and they'll stop asking you unless they really need it.