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Pulling unsold inventory would be in some ways far harder to do for the consumer computing industry than many other industries more commonly known for recalls (
by jfindley 12y ago
Pulling unsold inventory would be in some ways far harder to do for the consumer computing industry than many other industries more commonly known for recalls (auto, pharma, etc) - these laptops won't just be sold at the large outlets that have properly managed supplier relationships with Lenovo, they'll also be sold at innumerable tiny independent stores, that probably got their stock from a reseller - or even a reseller of a reseller. Thus tracking down all the stock and issuing recall notices would be hard.
But recalling already-sold inventory? Even disregarding the difficulty and inconvenience, this would be a terrible idea. In order for them to be able to remove this, they'd need to be able to log in to your computer, and change the security settings, as well as modify the recovery partition. I doubt I need to explain why giving your login credentials to Lenovo is a terrible idea!
In reality then they've done the only reasonable thing they could do - post a statement with clear removal instructions. They didn't have a lot of choice admittedly, so I'm not particularly lauding them for this - once you've made enough of a mistake to appear in mainstream media (the story was on the BBC website, and there was a fairly large article in my newspaper this morning), you can't really get away with doing nothing if you'd like to continue selling laptops.
- dagw 12y agoIn order for them to be able to remove this, they'd need to be able to log in to your computer, They could offer to re-image the hard drive with a non-infected image.