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So far the consumer support stories I heard from Dell and Lenovo, have almost always been way worse than Apple's. When you read about good support from Dell for

So far the consumer support stories I heard from Dell and Lenovo, have almost always been way worse than Apple's. When you read about good support from Dell for example, it's usually their business support. Apple can be tricky, but so far I've always been able to find at least one support partner or Apple store that is competent in a particular area. I've also never had to wait for long.

mattwad 12y ago
one thing also to consider, though is that Dell and Thinkpad have tiers of products (consumer, business), whereas Apple only has one. For example, the superfish thing doesn't even affect the Thinkpad line of Lenovo. If you only compare consumer reports for their Thinkpads vs Macbooks, you'd probably see less difference in costumer satisfaction.