They're losing favour among a - probably fairly small - segment of users. But they're probably calculating that they'd lose much more customer confidence by adm

They're losing favour among a - probably fairly small - segment of users. But they're probably calculating that they'd lose much more customer confidence by admitting that it's a big problem, especially before they've got a fix out. In a couple of days, they might be much more contrite about this. But today, the PR department's number one job is to keep it from becoming a big story in mainstream media.