Things just really don't work on human time/relationship scales anymore, especially when it comes to internet services. Communications can move in milliseconds

Things just really don't work on human time/relationship scales anymore, especially when it comes to internet services. Communications can move in milliseconds now, diagnosing and fixing complex issues is still on the order of hours/years/lifetimes! It doesn't help that your customers often know about issues you are having before you do. So say ~30min to get notified of an issue (Which is not unrealistic for a non obvious issue that isn't something you actively monitor) - Quick 10min investigation to assess what the scale of the issue is, another 3-5min to post a couple notifications, and that is the better part of a hour gone, and you haven't even got around to trying to come up with a fix.