7 ms·

Introducing Heroku Enterprise: New Features for Teams

45 points by Spiritus 12y ago

jrochkind1 12y ago
So these team features are only available with a "Heroku Enterprise" account, yes? It looks like Heroku Enterprise has a 'contact us for pricing' price? Heroku was an influential part of a wave popularizing clearly advertised, transparent, standardized pricing. It's disappointing to see the market going back to the bad old days of "contact us for pricing", where pricing is negotiated separately for every customer and you have to invest time negotiating (or at least dealing with salespeople) to even find out the price, and your price may depend on your negotiating ability.
- ch4s3 12y ago
  Yeah, that's really disappointing. I hope they're just trying to figure out how to price it, and will publish pricing info later.
- beering 12y ago
  They told us it would be about $1k/month minimum to get access to enterprisey features and support, like being able to have a group own an app instead of an individual.
  - asolove 12y ago
    As in, if I already consume $1k/month of services, I get enterprise features, or it's another $1k on top of what I use?
    - dmdeller 12y ago
      I was also quoted the $1000/month price, and followed up with this same question. I was told it was separate from (in addition to) all other service pricing.
  - kxo 12y ago
    Wow. There is no minimum spend to use AWS IAM. $1k a month over there goes a bit further, too.
  - fletom 12y ago
    Yep, they told us it would be $1k/month to use their organization system too. Which is really sad, because very few small companies are going to pay that, and using a regular user Heroku account as a company is a real PITA. I hope they smarten up soon.
- thatsjustcrazy 12y ago
  To be fair they still have "clearly advertised, transparent, standardized pricing" for all their normal services. Only the enterprise pricing is obfuscated.
mathgeek 12y ago
I'm really torn on things like this. Heroku is the type of service that got really good at one thing, and is now branching out into related services. Thus far most of those related services have been great, but I'm still a proponent of companies that "do one thing, and do it well."
gkop 12y ago
Can anyone from Heroku comment on Heroku's plans to someday be able to sign BAAs with customers subject to HIPAA compliance, as AWS does? That's the #1 reason my clients are leaving Heroku for AWS.
doublerebel 12y ago
Pretty sure this has existed for a while. Encountered it at least as early as last October when re-evaluating PaaS providers. Not having a team feature bit us today when I was unavailable and a co-worker needed admin access. (We still have some legacy services on Heroku.) Fast support is fine, but I notice no mention of an SLA. I can go to several other PaaS that have a better SLA reputation without such a high bar for entry. Also now that PCI-DSS 3.0 excludes Heroku from CC processing, this adjustment may be a bit too late. Great service for experimentation, but Enterprise seems to not fit with the Heroku brand.
- fomb 12y ago
  > Enterprise seems to not fit with the Heroku brand. Heroku aka Salesforce?

45 points by Spiritus 12y ago

So these team features are only available with a "Heroku Enterprise" account, yes? It looks like Heroku Enterprise has a 'contact us for pricing' price? Heroku was an influential part of a wave popularizing clearly advertised, transparent, standardized pricing. It's disappointing to see the market going back to the bad old days of "contact us for pricing", where pricing is negotiated separately for every customer and you have to invest time negotiating (or at least dealing with salespeople) to even find out the price, and your price may depend on your negotiating ability.

ch4s3 12y ago
Yeah, that's really disappointing. I hope they're just trying to figure out how to price it, and will publish pricing info later.
beering 12y ago
They told us it would be about $1k/month minimum to get access to enterprisey features and support, like being able to have a group own an app instead of an individual.
- asolove 12y ago
  As in, if I already consume $1k/month of services, I get enterprise features, or it's another $1k on top of what I use?
  - dmdeller 12y ago
    I was also quoted the $1000/month price, and followed up with this same question. I was told it was separate from (in addition to) all other service pricing.
- kxo 12y ago
  Wow. There is no minimum spend to use AWS IAM. $1k a month over there goes a bit further, too.
- fletom 12y ago
  Yep, they told us it would be $1k/month to use their organization system too. Which is really sad, because very few small companies are going to pay that, and using a regular user Heroku account as a company is a real PITA. I hope they smarten up soon.
thatsjustcrazy 12y ago
To be fair they still have "clearly advertised, transparent, standardized pricing" for all their normal services. Only the enterprise pricing is obfuscated.

mathgeek 12y ago

I'm really torn on things like this. Heroku is the type of service that got really good at one thing, and is now branching out into related services. Thus far most of those related services have been great, but I'm still a proponent of companies that "do one thing, and do it well."

gkop 12y ago

Can anyone from Heroku comment on Heroku's plans to someday be able to sign BAAs with customers subject to HIPAA compliance, as AWS does? That's the #1 reason my clients are leaving Heroku for AWS.

doublerebel 12y ago

Pretty sure this has existed for a while. Encountered it at least as early as last October when re-evaluating PaaS providers. Not having a team feature bit us today when I was unavailable and a co-worker needed admin access. (We still have some legacy services on Heroku.) Fast support is fine, but I notice no mention of an SLA. I can go to several other PaaS that have a better SLA reputation without such a high bar for entry. Also now that PCI-DSS 3.0 excludes Heroku from CC processing, this adjustment may be a bit too late. Great service for experimentation, but Enterprise seems to not fit with the Heroku brand.

fomb 12y ago
> Enterprise seems to not fit with the Heroku brand. Heroku aka Salesforce?