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You have an excellent point because I too host websites for hundreds of people and have been in the middle of a disaster. It's hard to keep updating a blog, bu
by dpcan 17y ago
You have an excellent point because I too host websites for hundreds of people and have been in the middle of a disaster. It's hard to keep updating a blog, but I got around to it about every hour regardless. Usually it just said what I was working on and that nothing had changed. Two sentences, but everyone knew what was going on. I also changed my outgoing voice mail recording which helped a ton. Most people didn't even leave messages.
It's REALLY hard, but well worth it in the end because you get praise for your communication instead of hate mail for abandoning your customers.
- yrb 17y agoThings just really don't work on human time/relationship scales anymore, especially when it comes to internet services. Communications can move in milliseconds now, diagnosing and fixing complex issues is still on the order of hours/years/lifetimes! It doesn't help that your customers often know about issues you are having before you do. So say ~30min to get notified of an issue (Which is not unrealistic for a non obvious issue that isn't something you actively monitor) - Quick 10min investigation to assess what the scale of the issue is, another 3-5min to post a couple notifications, and that is the better part of a hour gone, and you haven't even got around to trying to come up with a fix.