> Anyone can tell folks who are not into call centers like me why this TaskRouter is so special? I have a work queue which routes tasks based on events on an E

> Anyone can tell folks who are not into call centers like me why this TaskRouter is so special? I have a work queue which routes tasks based on events on an ECommerce website [leans towards small businesses] so I basically built something identical for internal use. For instance, we generate a SMS to customers when there is an issue with their order. [e.g. Item out of stock or not enough stock to fulfill the request] We then generate a call center task to call the customer if they haven't responded by the time the warehouse is ready to ship their order. This is frequently a problem with Amazon shipments as they are generally small purchases and Amazon doesn't update our inventory in real time. They also to send FBA shipments via the merchant if they are having issues. So we'll get an order for 20 of part X and only have 5 in stock on our long tail items. If you don't get ahold of the customer, they get pissed because generally they told their customer they'd have their car fixed by day X.