When the cable or water company does it to me (overcharging on a bill), it takes months to get solved, and they make you feel like you're trying to rip them off

When the cable or water company does it to me (overcharging on a bill), it takes months to get solved, and they make you feel like you're trying to rip them off, so, no - it has to go both ways or none. (Cue me last year walking into a Comcast office with my lawyer in tow to discuss them charging me a modem rental fee whereas I have my own modem - in truth, we just were in the neighborhood)